ALARM DETECTION SYSTEMS WINS 2008 PDQ AWARD
SIAC & FARA recognize excellence in alarm reduction strategies
FRISCO, Texas (February 18, 2008) - Alarm Detection Systems, Inc. (ADS), of Aurora, IL, has been presented with the 2008 Police Dispatch Quality (PDQ) Award, announced the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA). Co-sponsored by Honeywell Security and Security Sales & Integration Magazine, the PDQ Award recognizes the security company that best demonstrates a proactive and cooperative effort to reduce unnecessary alarm dispatches.
“We are extremely pleased that the ADS team effort to work closely with our customers has been rewarded through the 2008 PDQ Award,” said Robert A. Bonifas, ADS President and CEO. “The award also recognizes our collaboration with local government and law enforcement officials.”
“More and more alarm companies are adopting practices that significantly reduce false alarm dispatches,” said Norma C. Beaubien, President of FARA. “All the PDQ entries reflected this positive trend, yet ADS stood out for its focus on working directly with customers to reduce false dispatches.”
ADS was chosen as the winner due to their voluntary implementation of such alarm reduction strategies as the installation of CP-01 compliant control panels, use of Enhanced Call Verification, making contact with customers after every false alarm, the creation of a dedicated alarm reduction team that compiles statistics on alarm usage, individual review of accounts with alarm issues, and site visits to customers with a high number of unnecessary alarm dispatches.
Beaubien added, “During these visits, ADS determines the cause of the problem and provides a solution. In addition, ADS has created a customer education program which focuses on preventive measures to reduce false dispatches.”
“As alarm reduction strategies are being debated by local governments across the nation, ADS demonstrates that new and cooperative approaches between security companies, law enforcement officials and customers can deliver powerful results,” concluded Stan Martin, Executive Director of SIAC.
The official award ceremony for the 2008 PDQ Award will take place on the eve of the International Security Conference and Exposition (ISC West) in Las Vegas, NV on April 1, 2008. Previous winners include Brinks Home Security and Vector Security.
ABOUT SIAC
SIAC is comprised of four major North American security associations--Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the National Burglar & Fire Alarm Association (NBFAA)--representing one voice for the alarm industry on alarm management issues. SIAC’s primary charter is to significantly reduce calls for service while strengthening the lines of communication with law enforcement professionals and end users. For more information, contact www.SIACinc.org.
ABOUT FARA
The False Alarm Reduction Association, established in 1997, is an organization of public safety false alarm reduction professionals and alarm industry representatives, whose main mission is to provide a forum for the exchange of information on successful false alarm reduction programs, to serve as a clearinghouse for agencies seeking to reduce false alarms and to foster an environment of cooperation among law enforcement, the alarm industry and the alarm user. For more information, visit www.faraonline.org.